Cabinet Warranty

Payment

a. Client must pay the full amount in advance when placing an order for custom made cabinetry products, at the time the order is placed and accepted by Bello.

b. Payment must be made in full for services, including installation, estimated travel fees, and miscellaneous items identified and presented by Bello at the time the order is placed and accepted by Bello.

c. Any hourly consultant, design, or other hourly fees agreed upon by the Parties, including those found within a Client Retention Agreement, shall be paid within 30 calendar days of invoicing.

Alteration and/or Cancellation of Orders.

Any amendment or alterations of design, or other changes to the design, should be made prior to finalization of an order.  Once an order is finalized and executed by the Client and payment has been received, no exchanges, alteration of design, amendment of design, or cancellation shall be permitted.

Acknowledgment  

CLIENT ACKNOWLEDGES THAT THE CUSTOMIZED ITEMS ORDERED BY Bello ARE UNIQUE TO EACH CUSTOMER AND ONCE AN ORDER IS FINALIZED AND THE TIME PERIODS SET FORTH IN PARAGRAPH 3, ABOVE, HAVE EXPIRED, ITEMS MAY NOT BE MODIFIED, EXCHANGED, CANCELLED OR RETURNED.

Notes & Special Instructions.  

If Client has provided special notes or other instructions with this order, any alternations to the orders as a result of the notes will be reflected on the final order confirmation. The delivery dates provided in the order are estimates and are subject to change.

Lead Time.

a. Custom cabinetry products will have a standard lead time of 10-12 weeks for a semi-custom order and 17-19 weeks for a fully custom order.

b. There is no expedite option for cabinetry.

c. The estimated lead time is subject to change. In such instances Bello will notify Client if the expected the lead time will be more than 10 weeks. If Bello notifies Client that the lead time will be more than 10 weeks, Client shall have the right to cancel the order by providing written notice to Bello within 48 hours of receiving Bello’s notice.  Client shall have no right to cancel any order after such 48 hour period.

Order Pickup.

a. Client will receive a notice by email if one is required when the order is completed or has arrived at the warehouse or 3rd party warehouse.

b. Client shall bring the receipt or email notification to the warehouse when picking the order up.

c. Pickup will not be permitted unless the order has been paid in full.

d. Pickup must be done within 21 calendar days after Client has been given notice of the materials arriving at the 3rd party warehouse. Orders not picked up during that 21 calendar day period may be returned and subject to a restocking fee being charged.

e.  Each item of cabinets and materials will be subject to a $5 per cabinet per day storage fee after 21 calendar days.

f. Client or an authorized representative who is at least 18 years of age is required to sign the requisite paperwork upon picking up the material. Client is solely responsible for ensuring all required items are included when the material picked up.

Delivery of Order(s).

a. After Client has ordered its cabinets, Client will receive an estimated arrival date for each of its cabinets. Once cabinets have arrived., Bello will contact Client to arrange for a mutually convenient day and time window for delivery.

b. Deliveries will be made to the first available dry space, including a garage, or into the threshold of the delivery site. If a job site requires any special considerations (stairs, smaller vehicles, lockbox codes, etc.), please let the Bello stuff know when confirming your delivery.

c. Client shall take delivery within 3 weeks of the week specified in the final order, so Client should ensure that it expects that the job site will be ready to take delivery by that date prior to issuing the final order. Storage fees will accrue at $5 per cabinet per day if delivery is not taken within 21 days (weekend included) of the date specified in the final order.

d. For will-call and pick up orders, Bello shall not be responsible for any damage occurring during shipment from 3rd party warehouse to the site.

Installation.  

While Bello may provide information regarding specific installers, Bello does not take any responsibility for or guaranty any portion of the work performed by the installer, even if recommended by Bello.  Any claims resulting from installation shall be solely between the installer and Client.

Freight and Warranty Policies.

a. All warranties regarding the cabinets are provided solely by the cabinet manufacturer, and all warranties regarding installation are provided solely by the selected installer.  Bello does not provide any warranties whatsoever regarding the cabinets or the installation.  Bello will assist Client in working with manufacturers to obtain any warranty coverage to which Client is entitled; however, Client acknowledges that the extent of any warranties and the sole responsibility for providing any warranty coverage is with the manufacturer and the installer, and that Bello shall have no responsibility for any warranty obligations of any cabinet manufacturer or installer, and will not be responsible or liable for any costs incurred by Client for the installation or removal of any defective cabinets.

b. Bello will assist Client with any service or warranty issues with the cabinet manufacturer.  This includes initial job site examinations, communication with the Client during the warranty processes, provision of all required information to cabinet manufacturers and any applicable dealer representative, and assisting in the arrangement for installation of any replacement parts.

c. Client should note that a warp twist of 3/16’s of an inch or less is not considered a defect. Client should also acknowledges tolerances for alignment of joints are to be within 1/20th of an inch or 1.27 mm.

d. If cabinet doors appear warped after installation, which may occur for several reasons, Client acknowledges that they must remain hanging open for 24 hours. Experience has shown that some cabinet doors will warp slightly after installation in new construction due to high humidity and in older remodeled homes because of low humidity. If the doors are warped ¼” or less, they must be allowed to acclimate through four season cycles to straighten out before a replacement at no charge will be considered by the manufacturer.

e. Client acknowledges that natural wood variations occur within wood products. These variations are naturally occurring and due to no two trees being precisely identical. This does not subtract from or lessen the inherent qualities or characteristics of the wood itself. Client acknowledges that such variations are not defects.

f. Stain finished products will accentuate some of these variations and highlight grain patterns within the wood. Client acknowledges that mere accentuation caused by staining is not a defect.

g. Painted finishes will accentuate even minor surface flaws in the wood or in preparation, and may reflect a minor and often unavoidable presence of dust.

h. Bello will not be held responsible or liable for any loss, damage, detentions, or delays caused by fire, flood, strike, embargo, car accidents, wrecks, delays or natural disasters in transportation or any other cause beyond its reasonable control.

i. Client acknowledges that warranty coverage from manufactures becomes void if products are stored in non-temperature controlled environments before installation.

j. Warranty claims against manufacturers may be submitted through the Bello’s Sales Department. Pictures and/or other supporting documentation must be obtained and submitted with the claim. These will be required for Bello to process any warranty claims.

k. Client is strongly advised not to install any damaged or defective cabinets. Clients should contact Bello’s Sales Department and follow the manufacturer’s warranty claim process.

FREIGHT DAMAGE PROCEDURE:

a. If damage occurs during shipment on the cabinet manufacturer’s designated carrier, Client should photograph the damage and note the bill of lading or delivery slip before accepting delivery.

b. In order to claim any damaged or missing items, Client must place a warranty claim with Bello’s Sales Department within 15 days of receipt of the product with photos.

c. Installation of any damaged product constitutes acceptance of that product.  Client should advise their installer not to install any defective product.

d. If damage occurs during shipment on a Client designated carrier, then Client must report the damage to that carrier for reimbursement/inspection.

Dispute

a. In the event of dispute, the Parties agree to small claims court in the Superior Court of Santa Clara County in the State of California, if the dispute is less than $5,000. For amounts equal to or greater than $5,000 the parties agree to binding arbitration, conducted under the rules of the American Arbitration Association, under the auspices of a mutually agreed upon arbitrator.

b. The parties agree that in such instance each party shall be liable for their respective attorney costs and fees and damages against Bello shall be limited solely to the value of the contract. Punitive, consequential, anticipated, or other awards shall not be entertained nor permitted.

c. In such dispute, the laws of the State of California shall be applicable upon this Policy.

Indemnification

a. Client agrees to indemnify and hold Bello harmless for injuries, damages, or other harms that may arise from the abuse, misuse, or improper treatment of cabinets, countertops, or other materials ordered from or acquired from Bello.

b. Client shall indemnify, hold Bello harmless, and defend Bello form third party claims arising out of any third party’s handling or installing of any cabinets or other products ordered through Bello.

Severability.  

Should any portion of this Policy be held to be unlawful or unenforceable, such offending material shall be treated as though it were never incorporated into this Policy and the remaining Policy read in its entirety as though the offending portion had never existed.

Miscellaneous.

a. This Policy is subject to change at any time upon notice provided to Client.

b. Bello reserves the right to refuse service, orders, or cancel such services/orders to anyone at any time and for any reason.  

Entirety of Policy.

a. This Policy, together with the Retainer Agreement, represents the entirety of the agreements applicable to the Client’s order and any related order invoice, manifesto, or other agreement. No further claims, warranties, promises, or other representations shall be deemed to be contractually binding.  This Policy may not be amended except in a written agreement signed by Client and Bello.

b. Client agrees and affirms that they have been advised of and understand that all terms and conditions for their order are contained herein or attached documents, such as a Retainer Agreement, manifesto, or invoice, as applicable. The Client agrees that only such written and agreed upon terms shall be binding on the parties and releases Bello from any and all liabilities as may arise from oral representations or promises that may have been made by Bello employees, contractors, affiliates, or staff who may not be authorized to speak on behalf of nor contractually obligate, Bello.